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ITIL®
ITIL® Intermediate Level: Operational Support and Analysis
ITIL® Intermediate Level: Operational Support and Analysis
| Courses (14) | ID / Description |
|---|---|
| ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis | ib_iosb_a01_it_enus |
| ITIL® 2011 Edition OSA: Introduction to Event Management | ib_iosb_a02_it_enus |
| ITIL® 2011 Edition OSA: Introduction to Incident Management | ib_iosb_a03_it_enus |
| ITIL® 2011 Edition OSA: Incident Management Interactions | ib_iosb_a04_it_enus |
| ITIL® 2011 Edition OSA: Introduction to Request Fulfillment | ib_iosb_a05_it_enus |
| ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges | ib_iosb_a06_it_enus |
| ITIL® 2011 Edition OSA: Introduction to Problem Management | ib_iosb_a07_it_enus |
| ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges | ib_iosb_a08_it_enus |
| ITIL® 2011 Edition OSA: Introduction to Access Management | ib_iosb_a09_it_enus |
| ITIL® 2011 Edition OSA: Introduction to the Service Desk | ib_iosb_a10_it_enus |
| ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing | ib_iosb_a11_it_enus |
| ITIL® 2011 Edition OSA: Introduction to Functions | ib_iosb_a12_it_enus |
| ITIL® 2011 Edition OSA: Function Activities | ib_iosb_a13_it_enus |
| ITIL® 2011 Edition OSA: Technology and Implementation Considerations | ib_iosb_a14_it_enus |
| Books (10) | ISBN |
|---|---|
| Operational Support and Analysis: A Guide for ITIL® Exam Candidates; Second Edition | 9781780171968 |
| Service Offerings and Agreements: A Guide for ITIL® Exam Candidates; Second Edition | 9781780171920 |
| ITIL Exam Prep: Questions; Answers & Explanations | 9780989470315 |
| ITIL® Lifecycle Essentials: Your Essential Guide for the ITIL® Foundation Exam and Beyond | 9781849284172 |
| ITIL® Foundation Essentials: The Exam Facts You Need | 9781849283991 |
| ITIL® Foundation Exam Study Guide | 9781119942757 |
| IT Service Management: A Guide for ITIL® Foundation Exam Candidates; Second Edition | 9781906124939 |
| IT Service Management Foundation Practice Questions: For ITIL® Foundation Exam Candidates; Second Edition | 9781780171142 |
| Operational Support and Analysis: A Guide for ITIL V3 Intermediate Exam Candidates | 9781906124595 |
| Service Offerings and Agreements: A Guide for ITIL V3 Intermediate Exam Candidates | 9781906124601 |
ITIL® Foundation
ITIL® 2011 Edition Foundation Syllabus exam
| Courses (9) | ID / Description |
|---|---|
| ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle | ib_itlv_a01_it_enus |
| ITIL® 2011 Edition Foundation: Service Strategy Fundamentals | ib_itlv_a02_it_enus |
| ITIL® 2011 Edition Foundation: Service Strategy Processes | ib_itlv_a03_it_enus |
| ITIL® 2011 Edition Foundation: Service Design Fundamentals | ib_itlv_a04_it_enus |
| ITIL® 2011 Edition Foundation: Service Design Processes | ib_itlv_a05_it_enus |
| ITIL® 2011 Edition Foundation: Service Transition Processes and Policies | ib_itlv_a06_it_enus |
| ITIL® 2011 Edition Foundation: Introduction to Service Operation | ib_itlv_a07_it_enus |
| ITIL® 2011 Edition Foundation: Service Operation Processes | ib_itlv_a08_it_enus |
| ITIL® 2011 Edition Foundation: Continual Service Improvement | ib_itlv_a09_it_enus |
| Mentoring Assets (1) | ID / Description |
|---|---|
| Mentoring ITIL Foundation | mntitv3f |
| Test Prep (1) | ID / Description |
|---|---|
| TestPrep ITIL Foundation | ib_itlv_a01_tp_enus |
| Books (10) | ISBN |
|---|---|
| Operational Support and Analysis: A Guide for ITIL® Exam Candidates; Second Edition | 9781780171968 |
| Service Offerings and Agreements: A Guide for ITIL® Exam Candidates; Second Edition | 9781780171920 |
| ITIL Exam Prep: Questions; Answers & Explanations | 9780989470315 |
| ITIL® Lifecycle Essentials: Your Essential Guide for the ITIL® Foundation Exam and Beyond | 9781849284172 |
| ITIL® Foundation Essentials: The Exam Facts You Need | 9781849283991 |
| ITIL® Foundation Exam Study Guide | 9781119942757 |
| IT Service Management: A Guide for ITIL® Foundation Exam Candidates; Second Edition | 9781906124939 |
| IT Service Management Foundation Practice Questions: For ITIL® Foundation Exam Candidates; Second Edition | 9781780171142 |
| Operational Support and Analysis: A Guide for ITIL V3 Intermediate Exam Candidates | 9781906124595 |
| Service Offerings and Agreements: A Guide for ITIL V3 Intermediate Exam Candidates | 9781906124601 |
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E-mail us: consultant@trackls.com
Street Address: TRACK Learning
Solutions